Elizabeth City, N.C. (WTKR) - A new law in North Carolina is giving NCDOT a timeline to fix reported potholes.
The law went into effect January 1st and gives the state two business days to repair a pothole after a report about the problem is made.
This week NCDOT rolled out a new contact form through its website to streamline the process of reporting.
An NCDOT official tells NewsChannel 3 the new form online includes more specifics when reporting the problem and also streamlines the process by sending the complaint directly to the responsible county maintenance office.
The new reporting system is rolling out before any major winter weather hits Northeastern North Carolina, producing conditions that tend to worsen potholes.
"All the time. Especially after we have a snowstorm and that's when the pavement really you know it gets bad," driver Clarine Daniels of Elizabeth City told NewsChannel 3's Todd Corillo Thursday.
NCDOT says if a complaint is filed about a pothole on a road that is not maintained by North Carolina, the user will be contacted with information about who to contact.