Francis Dixon transfers buses at the Cedar Grove stop every day. She knows which bus she needs to get on to head home, but finding it can be tricky.
"It's very annoying because sometimes you have to run around and in front of the bus and see what number it is," Dixon said.
Not all the buses are marked on the back. So when Dixon gets off a bus and tries to stop her ride, she can't always tell if it has arrived or if it is running late.
"A lot of people come down here. They don't know. This is their first time riding so they don't know which bus is what," Dixon said.
She has never missed a bus because of this, but not everyone is so lucky.
A lot of riders are left having to ask the bus driver what route they're going on.
Some have missed the bus entirely.
"It's very inconvenient because you could be just coming off the bus and looking for the bus to arrive and you don't know what number it is because it don't have a number on the back," Vincent Briggs said.
HRT says they are aware of the problem and it is a manufacturer’s error.
When they send the broken buses back to be fixed, they come back fine and then once they get washed, they stop working again.
For now, they're left trying to find a permanent solution.