Taking Action Getting a Job: Technical Support Representative

Posted at 11:27 PM, Aug 23, 2012
and last updated 2012-08-23 23:27:29-04

Job Number: 311290

Job Description: Technical Support Representative

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Responsible for inbound and outbound telephone or written inquiries for customers regarding company products. Analyzes problems with hardware and software products to identify problem area(s) and recommend possible solutions. Maintains log of problems using CRM application so that recurring problems can be reported.