Navy to send out annual satisfaction surveys for military housing residents

Posted at 6:46 PM, Aug 22, 2013
and last updated 2013-08-22 18:46:28-04

Every year, the Navy sends out residential satisfaction surveys saying they want to hear "feedback and thoughts" from families "regarding their Navy housing experience."

“I’m not going to be nice in my survey,” says Navy wife Julie Ramage, who says she is going to be laying out in detail for the Navy issues like continuing maintenance problems inside her home at Sandpiper Crescent.

“We've had complaints about our fridge, drawers, plastic drawers that they could have fixed in 5 minutes took three months to fix,” said Ramage.

She also plans on requesting that gates and security guards be placed at all off-base Navy Housing complexes to ensure safety.

“We've had quite a few break-ins, cars being broken into, fights in the night, even drugs in housing,” said Ramage.

Mold and water problems first exposed by a NewsChannel 3 investigation nearly two years ago is also at the top of her list of complaints.

“They need to tear them down and build new ones, tear these old pathetic houses down,” said Ramage.

She also plans on giving Lincoln Military Housing kudos where she feels they deserve it.

“When it’s an emergency, they come out quick, I’ll give them that. When I called for our hot water heater, they were here within half an hour,” said Ramage.

Navy officials in charge of the program say they have used it in the past to identify where funding should go for the next year.

Ramage hopes Big Navy actually listens to all the suggestions from families.

“We know what we are talking about, we are the ones living in this, they are not, so they need to learn where to use their money wisely,” said Ramage.

As for the families who will be getting this Navy survey in the mail, Ramage is encouraging them to turn it in.

“Don't put it off. Fill them out truthfully and maybe something will get across,” says Ramage.

The Navy says all the surveys will be due back on October 21st.

Below is a statement given to NewsChannel 3 from Navy Region Mid-Atlantic.

"Residents of Hampton Roads PPV housing are highly encouraged to participate in the survey.  The Navy uses the results to ensure resident's housing concerns are being addressed by the PPV partner.

In the past results have been used to identify maintenance, customer service and community life issues ensuring housing areas are safe and comfortable for residents.

Residents are encouraged to take advantage of not only this survey, but also talk to their community managers, the local Navy Housing Service Center or their chain of command whenever they have housing issues."