Virginia Beach homeowner faces short-sale nightmare

Posted at 4:10 PM, Sep 15, 2013
and last updated 2013-09-16 07:24:56-04

Virginia Beach, Va. - A Beach homeowner put thousands of dollars into his Kempsville home. It was a labor of love for over 18 years.

But now, it sits empty, lifeless and in risk of foreclosure because of what he and his realtor call negligence in the short sale process by his mortgage servicer.

When they went to the government program that was supposed to help underwater homeowners, they didn't get anywhere.

They came to NewsChannel 3 for help.

Where the government couldn't help, NewsChannel 3 got results!

See our taking action investigation Monday at six.