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911 call mix-up leaves family feeling helpless

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Posted at 11:23 PM, Sep 23, 2013
and last updated 2013-09-23 23:23:14-04

Carla Boykins’ front door hasn't always been in bad shape.  She says emergency responders pushed their way through her door, thinking she needed help inside.

But another crew had already answered the call for help. She was in the ER when a paramedic told her. Four months later she's fine, but her door still needs to be fixed.

Tonight at 11, we’ll tell you the full story about the mix-up over a 911 call for help that's left one family feeling helpless.