Portsmouth, Va. – Motorists who attempted to use the Route 58 Midtown Tunnel Thursday, July 10 between 3:13 p.m. and 5:11 p.m. while traffic was stopped and rerouted due to water inside the tunnel will not be expected to pay a toll.
The Elizabeth River Tunnels Customer Service Center has made every effort to filter these transactions before posting to individual accounts; however, due to the timing in which transactions are posted, some customers may still see these charges on their accounts.
Customers are encouraged to carefully review their E-ZPass accounts and Pay by Plate invoices. If toll charges are discovered for this timeframe, customers should contact the Elizabeth River Tunnels Customer Service Center at 855-ERT-ROAD or customerservice@DriveERT.biz to have the charges reviewed and reversed.
