Kansas City, Mo. – A woman sick of complaining for years about her mailman decided to arm herself with a video camera.
The Missouri woman hoped to catch the behavior she’d been dealing with for years: certified mail not delivered – even when she was home to sign for it – packages on the ground by the street and destroyed letters, according to WDAF.
Fed up, Susan Howard Perry was expecting an expensive book on its way so she decided to record the drop off.
“I thought – I’m gonna see what he does with this book – and sure enough, that’s how the video happened,” she explained.
Aiming her video camera from her window, Perry saw her mailman throw the expensive book onto the ground.
She filed complaint after complaint, and never got resolution. Once she posted her video proof to Facebook her post drew support, and even better, the new manager of her post office came to see her.
“He showed up at my front door, and literally his boss had seen the video on Facebook, and he said, ‘I apologize,’” she said.
Perry now feels she’s at least a step closer to getting what she’s wanted all along: her mail.
Stacy St. John from the U.S. Postal Service released a statement regarding the incident:
The Postal Service condemns, in the strongest possible sense, the actions of any employee who mishandles mail or packages. An investigation into the incident is underway and if this video is accurate, then the behavior on the part of the employee shown in the video is not only unacceptable to the Postal Service, it threatens to tarnish the reputation and high level of trust that the vast majority of our employees work so hard to uphold. We have reached out to the customer to apologize and want to assure the public that we take such incidents seriously and are taking all appropriate steps to address it and ensure it does not happen again.