Elizabeth River Crossings announced Monday that they will be automatically refunding toll payments made on invoices that were sent beyond the 60-business day threshold.
According to a release, customers who have already paid tolls, processing fees and administrative fees after being sent a first invoice beyond the 60-business day threshold will receive a refund or credit to their account by December 31, 2014.
Those refunds will be automatically delivered by one of the following methods:
- A credit applied toward the outstanding balance (if any) of the customer’s Pay by Plate account.
- A check mailed to the address associated with the customer’s account.
- A credit issued to the credit card account originally used to pay the invoice.
The company says they have also implemented a Toll System Improvement Plan to address the delayed billing issue.