ERC to refund toll payments made on delayed invoices

Posted at 3:41 PM, Sep 29, 2014
and last updated 2014-09-29 15:41:47-04

Elizabeth River Crossings announced Monday that they will be automatically refunding toll payments made on invoices that were sent beyond the 60-business day threshold.

According to a release, customers who have already paid tolls, processing fees and administrative fees after being sent a first invoice beyond the 60-business day threshold will receive a refund or credit to their account by December 31, 2014.

Those refunds will be automatically delivered by one of the following methods:

  • A credit applied toward the outstanding balance (if any) of the customer’s Pay by Plate account.
  • A check mailed to the address associated with the customer’s account.
  • A credit issued to the credit card account originally used to pay the invoice.

The company says they have also implemented a Toll System Improvement Plan to address the delayed billing issue.

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