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ERC to refund toll payments made on delayed invoices

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Posted at 3:41 PM, Sep 29, 2014
and last updated 2014-09-29 15:41:47-04

Elizabeth River Crossings announced Monday that they will be automatically refunding toll payments made on invoices that were sent beyond the 60-business day threshold.

According to a release, customers who have already paid tolls, processing fees and administrative fees after being sent a first invoice beyond the 60-business day threshold will receive a refund or credit to their account by December 31, 2014.

Those refunds will be automatically delivered by one of the following methods:

  • A credit applied toward the outstanding balance (if any) of the customer’s Pay by Plate account.
  • A check mailed to the address associated with the customer’s account.
  • A credit issued to the credit card account originally used to pay the invoice.

The company says they have also implemented a Toll System Improvement Plan to address the delayed billing issue.

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Customers still finding issues with tunnel toll billing

ERT says software changes, upgrades caused toll transactions to be delayed

Tunnel toll bills in the mail, ERT offers discount for “pay by plate” customers