Dominion Power warns customers about slick scammers

Posted at 6:44 PM, Jul 10, 2015
and last updated 2015-07-10 18:44:13-04

If someone calls you and threatens to discontinue your power, it may be a scammer.

Dominion Power is warning customers about scammers who are targeting small business customers using spoofing software.

They fast talk victims and tell them if they don’t make a payment within an hour or two, their power will be turned off.

Dominion is reminding customers that they do not turn off power in exchange for immediate payment.

They always give several notifications by mail and by phone before power is disconnected.

They do not take payments over the phone.

Customers will be directed by the representative to make a payment online or by mailing in a check to the billing department.

What can you do if you get one of these calls?

  • Collect as much information as you can from the scammers:
  • Ask them for the address of the location where they are expected to buy the card & the type of card
  • Capture any phone numbers, call back numbers, first and last names,
  • Ask if you can mail payment and collect a physical address
  • Ask if you can pay at a bank and the name and address of the bank
  • Ask how the payment process works and document it
  • Note the gender or anything noteworthy about the caller, such as an accent
  • Note the time of day they called
  • Ask why there is a change in the payment process
  • Ask if they will be provided with a confirmation number or receipt if payment is made