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Dominion Power creates text message alert system for customers

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Posted at 6:40 PM, Mar 11, 2016
and last updated 2016-03-11 18:41:53-05

Richmond, Va. – Dominion Power has launched their eBill text alert system, which provides customers with text messages that include their monthly bill amount and due dates.

The service is completely free. More than 20,000 customers are already enrolled in Dominion’s emergency text alerts program to get notifications in advance of major storms or anticipated multi-day outages. Customers will also be alerted when energy demand is highest, providing a link to tips on energy conservation.

“Customers have told us that text alerts help them stay on top of the things in their lives that are time sensitive,” said Becky Merritt, vice president of Customer Service. “Customers can now receive a text alert as soon as their bill is ready to view and a reminder text three days before the due date, so that it doesn’t get overlooked in the hustle and bustle of their day-to-day.”

To sign up for eBill Text Alerts, create an online account and follow the prompts to enroll in eBill and eBill Text Alerts.

To take advantage of eBill text alerts, customers must be enrolled in eBill, Dominion’s paperless billing program.

Customers who already have an online account can sign up at the bottom of the “My Account Overview” page. For more information on eBill text alerts, visit www.dom.com/eBillText.