NORFOLK, Va. – Diana Branch, a postal employee of more than 28 years, was recently promoted as the new Postmaster of Norfolk.
As Postmaster, Branch is responsible for 350 employees and 158 delivery routes in 10 full-service stations, four additional retail units and one Contract Postal Unit, while delivering mail daily to more than 130,000 delivery points.
Branch’s promotion to Postmaster marks the first time a woman has served in that position for the City of Norfolk.
Branch began her postal career in 1988 as a letter carrier in Hampton, VA. Soon after she began her ascension into the management ranks, holding numerous positions over the years, including customer services supervisor, customer services manager and Postmaster. She previously served as Acting Postmaster, Newport News and Manager, Customer Service Operations, Norfolk; she served as Acting Postmaster, Norfolk prior to her recent official appointment. She holds a B.A. in Human Resource Management and an Associate’s Degree in Business, both from Strayer University.
“As the Postmaster of Norfolk I understand that our customers have more choices than they had in the past,” says Branch. “Our customers are also more informed and expect excellent service. It’s my goal to ensure that they have a positive customer experience in the city of Norfolk.”
City of Norfolk Postmaster Diana Branch
