CHESAPEAKE, Va. - If there is rain in the forecast, Leverne Dickerson has a bucket and towel out in his sunroom.
He says it is to catch the leaks that have stained his walls for more than a year in that room and in an upstairs bedroom.
"If I leave home and it's raining and what not, I'm concerned, my mind is back at home," he says. "I shouldn't have to go through all of this."
Leverne says he hoped to take care of the issue in August of 2015, when he gave Integrity II Home Improvements, Inc. $5,700 for a new roof.
The project came with a 30-year warranty on the shingles and two-year warranty for labor.
Leverne says the company finished the project, but the leaking did not stop. He says they came out once, around October, to do a follow-up, but it did not fix anything.
Since then, he says the company was a no-show at two other appointments in January and February. He says he kept calling and the company eventually stopped answering his phone calls.
"I have missed doctors appointments, I've canceled out because he said he was coming," Leverne says. "We'd wait and wait and wait, but he still would not show up."
President of Integrity II, William Martin, has a different story.
When News 3 spoke with him on Monday, he said he never ignored the Dickerson's. News 3 got in touch with him again on Wednesday, and he said the entire situation was a miscommunication and his company did nothing wrong. He declined to do an on-camera interview.
Martin and his roofer showed up at the Dickerson's home on Thursday morning.
Leverne told him that the company guaranteed that putting new shingles over his current shingles would take care of the problem. He is also questioning the company's statements that the wood underneath his original shingles did not need to be replaced.
Martin says he is standing by that decision based on their inspection. He says he is going to do a process of elimination by starting to seal all of the vents and some holes that he found on the roof where nails popped out. If that does not hold up next time it rains, he says they will move forward to something else.
"I'm going to do whatever I need to do to get the work done and make sure you're a happy customer."