HAMPTON ROADS, Va. - Cox Communications is currently working to restore service to its Hampton Roads customers after a major outage took place Monday afternoon.
Over 2,000 outages were reported from Cox customers at 2:34 p.m., according to an outage website. Most of the reported locations include Virginia Beach, Newport News, Norfolk, Chesapeake, and Williamsburg.
6% of customers have reported a total blackout.
Several customers took to the website to express their frustrated concerns over the outage considering many people have been working from home since the start of the pandemic.
Cox Communications gave an update on the outages to News 3.
"We are aware of an issue that impacted services for some of our customers in the Hampton Roads area. At this time, services are in the process of coming back online. If customers are still experiencing issues they can access customer support through the Cox app," a Cox spokesperson said.
According to a recent tweet from Cox, services are beginning to be restored now.
Hi, I apologize for this issue with your service. We are aware of an outage affecting the Hampton Roads area. Services are beginning to be restored now. We are working to get this fixed as soon as possible. I apologize for the inconvenience this has caused. --Greg https://t.co/ovAKPb0TYC— Cox Customer Care (@CoxHelp) April 5, 2021