Frustrated Norfolk residents say they're missing a week's worth of USPS mail

Posted at 3:37 PM, Jul 27, 2020
and last updated 2020-07-27 17:12:10-04

NORFOLK, Va.— Missing mail is making some Norfolk residents mad.

One woman says she didn’t get mail for an entire week and says she’s still waiting on important checks to arrive.

“My partner and I both have work that depends on receiving checks in the mail for a primary form of payment, and so no checks coming in the mail [means] no money to deposit,” says Eileen Ridge.

Ridge lives in the South Bayview neighborhood, where multiple residents tell News 3 that they’ve gone up to a week without a U.S. Postal Service delivery.

On Monday, Cheryl Jennison said she hadn’t received mail since last Wednesday.

“I feel bad for people that really depend on the mail and have multiple prescriptions that they get through the mail,” said Jennison.

By Monday afternoon, a USPS mail carrier was seen making their rounds in the South Bayview neighborhood.

Jennison received mail she had been waiting on.

In contrast, Ridge says she is still missing six days of mail from last week, including two checks, according to USPS’ Informed Delivery service.

“People are getting notifications through informed delivery that they have mail— it’s going to be delivered, but the mail is not showing up,” says Ridge.

With no answers on why - or when - the mail is coming, frustration is starting to set in.

“Frustrating and concerning that it’s not just necessarily a temporary thing. It may be a temporary thing until January,” says Ridge.

USPS did not say when customers can expect their mail or what caused the delay.

In response to question about the delivery issues in the South Bayview neighborhood sent this statement:

We regret any inconveniences our customers may have experienced and will continue to monitor our service performance. Our goal is to quickly address service issues that are brought to our attention and encourage customers to contact us. To reach a postal representative, customers can call 800-ASK-USPS (800-275-8777), submit an inquiry online at [], or contact us through Twitter @USPShelp.
U.S Postal Service