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Local wastewater treatment company suffers ransomware attack, causing billing service suspensions

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Posted at 12:21 PM, Dec 03, 2020
and last updated 2020-12-03 12:21:27-05

VIRGINIA BEACH, Va. - HRSD, a local wastewater treatment company suffered a ransomware attack and it was announced on November 19.

The company said, "Response efforts were immediately initiated to contain the attack, including the shut-down of some business information systems. These include HRSD business email accounts, HRSD Customer Call Center, Customer Self-Service, iSupplier and iRecruitment web functionality."

As of December 3 HRSD and HRUBS billing remains suspended for all customers and account balances have not been updated, the company sais. The HRSD phone and computer systems remain offline and inaccessible.

HRSD said customers will not have late fees or interest on delayed payments. The added that customers who have paid can disregard any automated messages that may state delinquent bills.

Customers wishing to pay bills in person with cash may do so weekdays between 8 a.m. and 4:30 p.m. at 1434 Air Rail Avenue, Virginia Beach, Virginia. Bills may also be paid by phone by calling 844-257-6063 or paid online by clicking here. Urgent billing inquiries may be directed to askhrsd@gmail.com.

"We apologize for the inconvenience and appreciate our customers' patience as we work to restore normal business operations," HRSD said in their press release.