USPS doesn't explain why mail delays are impacting residents across Hampton Roads

Posted at 4:21 PM, Jul 28, 2020
and last updated 2020-07-29 11:12:37-04

HAMPTON ROADS, Va.— News 3 first told you about inconsistent and delayed U.S. Postal Service deliveries in a Norfolk neighborhood Monday, but the issue is affecting neighborhoods throughout the seven cities.

Monday morning, Norfolk resident Eileen Ridge told News 3 she hadn’t “gotten mail in at least a week.”

Ridge got a few pieces of mail Monday afternoon but is still missing all of last week’s mail, including two checks, according to USPS’ Informed Delivery service.

“The individuals and companies that we work for send us checks in the mail and when we don't get those checks, then it starts to put us in a bind,” she said Tuesday.

But it’s not just Ridge and her South Bayview neighborhood that is apparently impacted locally.

After her story aired Monday, hundreds of people across all seven cities in Hampton Roads sounded off in the Facebook comment section with similar issues.

“Got mail 2 days last week in Hampton,” wrote one poster. Others wrote, “It’s been a week in Newport News,” and, “We are not receiving mail timely in North Suffolk.”

The complaints go on and on; meanwhile, the USPS did not respond to multiple requests to provide an explanation on why mail is not being delivered.

“I don't know what the solution is. Do I have to drive out to their house and go pick up a check because we can't rely on the mail?" said Ridge.

Local issues come on the heels of the new postmaster general eliminating overtime for hundreds of thousands of postal workers. According to the Associated Press, postal leaders reportedly responded by saying, “they will keep the mail for the next day” if distribution centers are running late.

“If I need to drive to Virginia Beach to pick up a check, I guess maybe I need to do that,” said Ridge.

News 3 spoke to Congresswoman Elaine Luria’s team after bringing the issue to their attention. They say they’ll look into what’s going on.