IKEA closing all US stores due to COVID-19, will continue offering online shopping

Posted at 10:53 AM, Mar 18, 2020
and last updated 2020-03-25 18:18:09-04

IKEA announced Wednesday that it will temporarily close all 50 of its store locations across the U.S. and its planning studio in Manhattan.

The company said in a press release that the decision was made as a precautionary measure due to the rapidly evolving coronavirus pandemic.

IKEA says it will continue to offer online shopping with home delivery in select locations.

As of 7 p.m. on Wednesday, March 25, IKEA Norfolk will temporarily close until further notice. The store closed to the public last week but was able to continue fulfilling online orders by implementing a curbside pickup system. While Click & Collect will not be available at IKEA Norfolk, ecommerce will continue for customers to order from and receive a shipped delivery to their home.

“The safety and well-being of our co-workers and customers continues to be our priority,” Market Manager Charlie Plisco said. “We will continue to pay close attention to the pandemic situation, and we will reopen the store once it is safe for co-workers and customers to be here.”

Earlier in March, IKEA Norfolk, along with all other IKEA stores in the U.S., preemptively closed the Småland play area, IKEA restaurant and bistro and cancelled all in-store events and workshops.

Last week, it was annnounced that IKEA locations will remain closed to the public for shopping, while remaining operational to fulfill online orders and online order pick up. The company says it has put additional measures in place to ensure the work environment is clean and sanitized and that co-workers are working at a safe social distance.

“Unprecedented times call for unprecedented measures. This is the most responsible way IKEA can continue to care for our co-workers and our customers in a manner that is healthy and safe,” said Javier Quiñones, IKEA Retail U.S. President. “We are taking our role in containing this epidemic seriously, and we recognize the positive impact our actions could have on making life better for the millions of people who have been impacted by this crisis.”

IKEA says it will also continue to support its 18,000 workers through its comprehensive benefits package and paid leave policy and non-essential co-worker travel and large group meetings have been cancelled.

The company says it will assess all measures on a regular base.