North Carolina online learning system experiences issues on first day back to school

Parents have a tough choice ahead: Keep kids in school, or enroll them in virtual academy
Posted at 11:24 AM, Aug 17, 2020
and last updated 2020-08-17 11:24:44-04

The North Carolina Education Cloud (NCEdCloud) had issues Monday morning, on the first day back to public school for many students.

NCEdCloud is "a service delivery platform for modern instructional and administrative support systems that has the infrastructure, tools and resources to support all NC Race to the Top (RttT) initiatives," their website said.

Locally, Currituck County and Elizabeth City Schools posted on Twitter saying there was a statewide outage.

Curritcuck said, "NC EdCloud is experiencing a statewide outage this morning. Staff and students across the state are experiencing problems logging into PowerSchool. We will update everyone when we receive information from the state."

Elizabeth City said, "Parents... The state is experiencing an outage with IAM/NCEdCloud this morning. This is not an outage addressed locally by ECPPS. We will provide an update as soon as possible."

The North Carolina "Home Base" Twitter account said "We are aware of statewide issues with NCEdCloud. NCDPI is working with the vendor to resolve. Please know Home Base applications such as @MyPowerSchool @CanvasLMS NCEES, Schoolnet,, #GoOpenNC, and Imagine Math are fully functional." around 9:45 a.m.

At 10:38 a.m., Home Base said users should be able to access the system, adding NCDPI is working with the vendor to determine and address the root cause of the issue.