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Norfolk Firefighters Union takes action to fix door broken by responders

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Posted at 5:26 PM, Sep 25, 2013
and last updated 2013-09-25 17:26:08-04

Norfolk, Va. - Carla Boykins' was finally able to laugh and smile Wednesday afternoon now that a five-month-long drama over her dented door is finally nearing an end.

"I guess they don't want to see me in pain no more, because I've been in plenty pain about my door," Boykins said.

Captain Nick Nelson with the Norfolk Firefighters Union said they are taking action to fix the door, damaged by a crew with good intentions.

"We saw a chance to make a situation better for that family and that's why we want to help out with them," Nelson said.

Boykins' front door has been damaged since May when her boyfriend called 911 from the house phone to get her some help.  Somehow, his one call for help ended with two Norfolk Fire and Rescue crews responding. The second crew busted the door down, unsure if she'd already been helped.

It wasn't until she contacted NewsChannel 3 last week that the city finally told her they weren't fixing the door.

"The frustrating part was them not taking responsibility themselves and fixing it," said Boykins. "Somebody can stick something in there and come in my house."

After her story aired Tuesday night on NewsChannel 3 at 11, Nelson said the union decided to step in and fix the door, even though the city is not asking them to do it.

"It's not that we feel our guys did anything wrong, or the fire department did anything wrong," he said. "We just thought this would be something we could help them out [with]."

Nelson said some of their guys will be coming out to Boykins home in a few days to fix the door and frame.

"I thought that was wonderful for him to do that," said Boykins.  "I just thank WTKR."

Related: 

Norfolk woman’s 911 call for help ends with damaged front door